925 sterling silver is a high-quality silver alloy consisting of 92.5% pure silver and 7.5% other metals, typically copper. This combination enhances the durability and strength of the silver, making it ideal for fine jewellery.

To keep your 925 sterling silver jewellery looking its best:

• Clean Regularly: Use a silver polishing cloth to gently clean your jewellery and remove tarnish.
• Avoid Chemicals: Keep your jewellery away from harsh chemicals, such as chlorine and bleach, which can damage the silver.
• Store Properly: Store your jewellery in a cool, dry place, ideally in a tarnish-resistant pouch or cloth.

Remove When Necessary: Take off your jewellery before swimming, showering, or exercising to prevent damage.

Tarnishing is a natural process, but you can minimise it by:

• Keeping it Dry: Moisture accelerates tarnishing, so remove jewellery before swimming or bathing.
• Using Anti-Tarnish Products: Consider using anti-tarnish strips or cloths designed for silver jewellery.

Regular Cleaning: Regularly clean and polish your jewellery to remove tarnish and maintain its shine.

If your jewellery gets damaged, please contact our customer service team at hellooogal@gmail.com. We can assist you with repair options or help you through our warranty process.

We accept returns for unused and unworn sterling silver jewellery within 7 days of purchase. Please refer to our Returns Guide for detailed information on how to return an item.

Yes, gemstones and other materials may require specific care. For items with gemstones, use a soft, damp cloth and avoid abrasive cleaners. For detailed care instructions, refer to the care guide provided with your jewellery or contact our customer service team.

Once your order has shipped, you will receive a tracking number via email. Use this number to track your shipment through our carrier's website. If you have any issues or haven’t received your tracking information, please contact us for assistance.

No, we do not offer international shipping.